Terms and Conditions

1. Eligibility

You must be at least 18 years of age, or engaging our Services under the supervision of a parent or legal guardian, and have the legal capacity to enter into a binding agreement, to use the Site or book Services in your own name. If you are booking on behalf of a company or other organisation, you confirm that you have the authority to bind that entity to these Terms.

2. Definitions

In these Terms, the following definitions apply:

• "Services" means any device repair, diagnostic, data recovery, upgrade, software, business IT support, networking, security, or CCTV/access-control service offered by NexaFix.
• "Device" means any laptop, MacBook, phone, tablet, desktop, iMac, gaming console, storage media, or other equipment submitted to us for Services.
• "Quotation" means our estimate of the cost and time required to complete the Services, provided after diagnosis.
• "Business Client" means a Customer engaging NexaFix for business IT support, networking, or CCTV/access-control installation under a separate scope of work, quotation, or service agreement.

3. Our Services

NexaFix provides device repair (laptop, MacBook, iPhone, Samsung, iPad, iMac, desktop PC, and gaming console repair), data recovery, hardware repair, device upgrades, water damage recovery, software services, and business IT solutions including IT support, networking and security, CCTV and access control, and print and office solutions, across Dubai. Specific scope, pricing, and timelines for business IT, networking, and CCTV/access-control projects are set out in a separate written quotation or service agreement, which forms part of these Terms for that engagement.

4. Booking, Diagnosis and Quotations

• You may book a repair through the Site, WhatsApp, phone, or by visiting our office. A booking is a request for Services and is confirmed once we accept it.
• Free diagnosis: we provide a free diagnostic assessment for standard device repairs. If, following diagnosis, you choose not to proceed with the repair, no diagnostic fee is charged ("No Fix, No Charge"), except where expressly stated otherwise for specialist services (for example, board-level or data recovery work involving laboratory time).
• We will provide a Quotation before carrying out any chargeable repair. Work will not proceed, and no charge beyond any agreed diagnostic fee will be applied, until you approve the Quotation.
• If, during the repair, we discover additional faults not identified at diagnosis, we will contact you for approval before carrying out further work or applying additional charges.
• Quotations are estimates based on visible or reported symptoms and may change if the true extent of a fault differs once the Device is opened.

5. Pickup and Delivery

Where available, we offer free pickup and delivery within Dubai at a time you select. You are responsible for ensuring someone authorised is present to hand over and receive the Device. Risk in the Device transfers to NexaFix upon collection and returns to you upon delivery or your collection of the Device from our office.

6. Pricing and Payment

• All prices are quoted in AED and are inclusive of applicable UAE VAT unless stated otherwise.
• Payment is due upon completion of the Services and prior to delivery/release of the Device, unless otherwise agreed in writing (for example, under a Business Client service agreement with agreed invoicing terms).
• We accept the payment methods indicated on the Site or by our team at the time of booking. Card payments are processed by our licensed payment partner; NexaFix does not store full card details.
• We will not change an approved Quotation without your consent, save for additional faults identified and approved under Section 4.

7. Refunds

Where a refund is due under these Terms — including under Sections 9 (Repair Timeframes and Delays) or 10 (Warranty) — we will issue it to the original payment method used for the transaction, or by bank transfer or cash where the original method is not available, within fourteen (14) business days of the refund being agreed. We will confirm the refund amount and method with you in writing (including via WhatsApp or email) before processing it.

8. Parts Used

We use genuine/OEM or OEM-certified parts wherever available. Where a genuine part is unavailable, discontinued, or not commercially reasonable, we will inform you and, with your consent, may use a high-quality compatible/aftermarket part. The type of part used will be recorded on your invoice and warranty document as required under the Consumer Protection Law.

9. Repair Timeframes and Delays

We aim to complete most repairs within 1 hour to a few business days depending on the fault and parts availability, and will provide an estimated completion time with your Quotation. In accordance with the Consumer Protection Law, if a repair is not completed within seven (7) days of the agreed timeframe due to reasons attributable to NexaFix, you are entitled to a temporary replacement device at no additional cost where reasonably available, or, where this is not possible, a partial refund, price reduction, or other remedy proportionate to the delay, at your election, subject to the nature of the Service.

10. Warranty

Every repair carried out by NexaFix is covered by a warranty of up to ninety (90) days from the date the repaired Device is delivered to or collected by you (the "Warranty Period"), covering defects in workmanship and in the specific part(s) replaced by us.

What the warranty covers: Failure of the specific component(s) repaired or replaced by NexaFix, where the failure results from a defect in workmanship or in the part supplied by us.

• What the warranty does NOT cover: Accidental damage, liquid/water damage, drops, or impact occurring after the repair.
• Faults unrelated to the original repair, or pre-existing faults not raised at the time of diagnosis.
• Damage caused by unauthorised third-party repair, tampering, or opening of the Device after our repair.
• Normal wear and tear, cosmetic wear, or issues arising from misuse or failure to follow care instructions.
• Software issues, viruses, or data loss not caused by our workmanship.

10a. Warranty Remedy & Documentation

Where a defect covered by the warranty arises within the Warranty Period, you are entitled, at our election and in accordance with the Consumer Protection Law, to a free re-repair, replacement of the defective part, or a refund where re-repair or replacement is not possible or is not completed within a reasonable time (see Section 7 on Refunds). If a Device is submitted for a warranty repair, the Warranty Period is extended by the number of days the Device is with us for that repair. A warranty document, including the repair date, part(s) covered, warranty period, and any exceptions, is provided with every invoice and should be retained by you as proof of warranty.

11. Your Device and Your Data

Back up your data: You are responsible for backing up all data, files, and content on your Device before submitting it for repair. While our technicians take reasonable care, repairs — particularly hardware repairs, board-level work, water damage recovery, and software services — can in some cases result in data loss. Except where caused by our gross negligence or wilful misconduct, NexaFix is not liable for loss of data, software, or content on your Device.

Data recovery services: Data recovery is offered on a best-efforts basis. Given the nature of failed or damaged storage media, we cannot guarantee that any or all data will be successfully recovered, and no fee is charged for recovery attempts that are unsuccessful unless otherwise agreed in your Quotation. Any data recovered is handled confidentially, strictly for the purpose of completing your service request, and in accordance with our Privacy Policy.

Device access: You may be asked to provide a passcode, password, or otherwise disable screen locks or "Find My Device"-type features to allow us to test or repair the Device. Where a repair requires a factory reset, we will inform you in advance where practicable. We will not access, use, copy, or share the content of your Device beyond what is necessary to diagnose, repair, or recover data, as described in our Privacy Policy.

12. Uncollected Devices

If a Device remains uncollected for more than sixty (60) days after we notify you that it is ready, we will make reasonable attempts to contact you using the details you provided. If the Device remains uncollected thirty (30) days after our final notice, we reserve the right to charge reasonable storage fees, and, to the extent permitted under UAE law, to dispose of, recycle, or sell the Device to recover outstanding costs, after making reasonable efforts to return any recoverable personal data or provide you a final opportunity to collect it.

13. Cancellations and Rescheduling

You may cancel or reschedule a pickup or drop-off booking free of charge by contacting us before our technician is dispatched or before the appointment. Repeated no-shows may result in us requiring a deposit for future bookings.

14. Business IT Support, Networking and CCTV/Access Control Services

• These Services are provided under a separate written quotation or service agreement specifying scope, deliverables, pricing, and timelines, which forms part of these Terms for that engagement.
• The Business Client is responsible for backing up its data and systems before we perform any work, for holding valid licences for any software on its systems, and for obtaining any consents required from its own staff, customers, or visitors, including displaying clear CCTV notification signage and providing any notices required under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "UAE PDPL") before any monitoring or recording begins.
• Where NexaFix processes personal data on a Business Client's instructions (for example, CCTV footage or network user data), NexaFix acts as a data processor and will handle such data as described in our Privacy Policy and any applicable data processing terms agreed with the Business Client.
• NexaFix is not responsible for pre-existing vulnerabilities, third-party hardware/software failures, or issues arising from changes made to the system by parties other than NexaFix after our work is completed.

15. Limitation of Liability

To the maximum extent permitted by UAE law, NexaFix's total liability arising out of or in connection with the Services shall not exceed the amount paid by you for the specific Service giving rise to the claim. NexaFix shall not be liable for indirect, incidental, or consequential loss, including loss of profits, business, or data, except where such loss arises from our gross negligence, wilful misconduct, or fraud, or where such exclusion is not permitted under the Consumer Protection Law or other mandatory UAE law. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under UAE law, including liability for death or personal injury caused by our negligence.

16. Intellectual Property

All content on the Site, including text, graphics, logos, and the NexaFix name and branding, is owned by or licensed to iMicro Information Technology Co. LLC and is protected under UAE copyright and trademark law. You may not reproduce, distribute, or create derivative works from the Site's content without our prior written consent.

17. Reviews and Feedback

If you submit a review, rating, or feedback (including via Google Reviews or our Site), you confirm it reflects your genuine experience. We may display such feedback publicly and reserve the right to remove content that is abusive, defamatory, or unlawful.

18. Electronic Communications and Contracting

By booking Services through the Site or WhatsApp, you agree to conduct transactions electronically and consent to receive booking confirmations, invoices, warranty documents, and service communications electronically, in accordance with Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. Electronic records of your booking and approvals (including WhatsApp confirmations) are treated as valid evidence of your instructions.

19. Prohibited and Unfair Terms

In accordance with the Consumer Protection Law, no clause in these Terms shall operate to exempt NexaFix from any obligation owed to you as a consumer, unfairly limit your statutory rights, or impose a condition that is unreasonably detrimental to you. Any such clause, if inadvertently included, is void to the extent of the conflict, without affecting the remaining Terms.

20. Severability and Entire Agreement

If any provision of these Terms is found by a competent court or authority to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect. These Terms, together with your approved Quotation, any separate written service agreement (for Business Clients), and our Privacy Policy, constitute the entire agreement between you and NexaFix regarding the Services, and supersede any prior understanding or agreement, whether written or oral, relating to the same subject matter.

21. Complaints and Dispute Resolution

If you have a complaint about our Services, please contact us first so we can try to resolve it directly. If we are unable to resolve your complaint, you may escalate it to the Dubai Department of Economy and Tourism (Consumer Protection) or the UAE Ministry of Economy, or pursue your rights before the competent courts of Dubai.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai. Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

23. Contact Us

NexaFix / iMicro Information Technology Co. LLC

Address: Al Moosa Tower 2, Sheikh Zayed Road, Trade Center First, Dubai, United Arab Emirates

Phone / WhatsApp: +971 54 151 0618

Email: support@nexafix.ae

Business hours: Mon–Sat 10:00–20:00, Sun 12:00–18:00

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or in UAE law. The "Last updated" date at the top of this page indicates when it was last revised. Changes will not apply retroactively to a Service already booked and confirmed under the previous Terms, except where required by law.

25. Related Policies

These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal data, including data on Devices submitted for repair or recovery.